Privacy Policy
Effective as of: May 31, 2026
This Privacy Policy governs the collection, use, and disclosure of information obtained by Sutton ADU Builders through its website located at suttonadu.com and through any related service-request or contact functions made available thereon. This Policy applies to all visitors and users of the Site, including individuals who submit inquiries, request estimates, or otherwise interact with the Site’s features. By accessing suttonadu.com or by submitting any request or form through the Site, a visitor acknowledges that they have read and understood this Policy and consents to the practices described herein. Continued use of the Site following any modification to this Policy constitutes acceptance of the revised terms.
1. Visitor Choices and Rights
Sutton ADU Builders respects a visitor’s right to control how their personal information is used. Visitors have the following options:
- Opt Out of Text Messages: Any visitor who has received SMS communications from or on behalf of Sutton ADU Builders may discontinue those messages at any time by replying STOP to the received message. No further text messages will be sent following a valid opt-out request.
- Inquiry Into Records: A visitor may request a description of the personal information Sutton ADU Builders currently holds on file by contacting the company through the Site’s contact page.
- Request Deletion: A visitor may request that Sutton ADU Builders delete the personal information associated with their inquiry by submitting a deletion request via the contact page at https://suttonadu.com/contact-us/. Sutton ADU Builders will honor such requests to the extent permitted by applicable law and consistent with any outstanding legal or business obligations.
2. Consent to Contact
When a visitor submits a contact form, quote request, or chat message, or otherwise transmits personal information to Sutton ADU Builders through the Site, that visitor expressly authorizes Sutton ADU Builders and any businesses to which the inquiry is routed to use the submitted information for the purpose of responding to that request. As part of that authorization, the visitor consents to being contacted by telephone call, email, or text message in connection with their service inquiry.
Providing consent to receive calls or text messages is entirely voluntary and is not a requirement for purchasing or receiving any service. A visitor may decline to provide such consent without forfeiting the ability to engage Sutton ADU Builders’s services through other available means of communication.
3. Children’s Privacy
suttonadu.com is not directed toward, and is not intended for use by, children under the age of thirteen (13). Sutton ADU Builders does not knowingly solicit or collect personal information from children under 13. If Sutton ADU Builders becomes aware that it has inadvertently received personal information from a visitor under the age of 13, it will take reasonable steps to delete that information from its records promptly. Parents or guardians who believe their child has submitted personal information through the Site are encouraged to contact Sutton ADU Builders immediately so that appropriate action may be taken.
4. Data Retention
Sutton ADU Builders retains personal information collected through the Site only for as long as reasonably necessary to fulfill the purpose for which it was submitted - principally, to coordinate, facilitate, or follow up on the service request in question. Once a request has been resolved or the information is no longer operationally required, Sutton ADU Builders will dispose of or de-identify the data, unless a longer retention period is required or permitted by applicable federal, state, or local law or regulation. Information retained for legal compliance purposes will be maintained only for the duration required by the relevant legal obligation.
5. Information Collected
Sutton ADU Builders collects personal information that visitors voluntarily provide when using the Site’s contact forms, quote-request tools, chat functions, or when calling the company directly. The categories of information collected may include:
- Identity and Contact Details: Full name, telephone number, and email address.
- Service Location: The property address at which services are being requested.
- Project Information: A description of the work requested, including scope, timing, and any relevant details provided by the visitor.
- Technical Data: Information collected automatically through standard web technologies, including the pages visited on the Site, browser type and version, device type, and general geographic region derived from IP address. This data is used in aggregate form to understand Site usage and is not used to individually identify visitors.
6. SMS and Electronic Communications
Visitors who consent to receive text messages in connection with a service inquiry may receive SMS communications from Sutton ADU Builders or parties responding to their request. The following terms apply to all such communications:
- Message Frequency: Message frequency varies depending on the nature of the inquiry and the stage of the service coordination process.
- Message and Data Rates: Standard message and data rates may apply, depending on the visitor’s mobile carrier and service plan.
- Opt Out: Reply STOP at any time to cancel further text messages.
- Assistance: Reply HELP for information about the messaging program or for assistance.
7. Changes to This Policy
Sutton ADU Builders reserves the right to modify or update this Privacy Policy at any time and without prior individual notice. When changes are made, the revised Policy will be posted at suttonadu.com, and the “Last Updated” date at the top or bottom of the page will be amended to reflect the date of the most recent revision. Visitors are encouraged to review this Policy periodically. The current Policy is effective as of May 31, 2026. Continued use of the Site following the posting of any changes constitutes the visitor’s acceptance of those changes.
8. Security
Sutton ADU Builders employs reasonable, industry-standard technical and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include appropriate access controls and secure handling procedures consistent with the sensitivity of the information maintained. However, no data transmission over the internet, and no method of electronic storage, can be guaranteed to be entirely secure. Accordingly, while Sutton ADU Builders takes the protection of visitor information seriously, the company cannot warrant or guarantee the absolute security of any information transmitted to or stored by the Site.
9. Disclosure of Information
The personal information a visitor submits through suttonadu.com - including their name, contact details, service address, and project description - is transmitted to the home-service businesses and contractors whose function is to evaluate, quote, and carry out the type of work the visitor has described. These businesses have agreed to work alongside Sutton ADU Builders in responding to such inquiries, but each operates as a legally distinct entity and makes its own decisions regarding how it communicates with and serves prospective customers. A visitor should expect that one or more of these businesses may reach out to them directly using the contact information provided.
Sutton ADU Builders may also disclose personal information where required by law, in response to a valid legal process, or where necessary to protect the rights, property, or safety of the company, its users, or the public.
10. Contact Information
Individuals with questions, concerns, or requests regarding this Privacy Policy, or regarding the personal information Sutton ADU Builders holds, are invited to reach out through the company’s contact page. Sutton ADU Builders will make reasonable efforts to respond to inquiries in a timely manner.
To submit a question or request, please visit: https://suttonadu.com/contact-us/.
